NEFF Service - your service provider for NEFF appliances
Our friendly staff are trained to the highest standards and well-equipped so they can understand the problem, find the cause, and repair it. You can arrange an appliance repair by calling 1300 087 033. Our call center team are available 24 hours from Monday to Friday.
We are committed to the health and wellbeing of our customers and employees. Our Call Centre which is currently working offsite as well as our field technicians are currently operating as close to normal as possible. We are using increased preventative hygienic practices on all of our service calls. During this ever increasing and challenging time we appreciate your patience and understanding as we strive to continue to provide you with a seamless customer experience.
How to book a repair.
If you think – or if the NEFF support section recommends – you need a visit from a NEFF technician, please follow these steps:
Identify your appliance by checking the rating plate.
There are two pieces of information important to enable NEFF Service to help you quickly: the E-number and the FD number. Both of these are on the rating plate, found in various places depending on the appliance – use the appliance identifier service to get help to identify your appliance by knowing the location of the type plate on your NEFF home appliance.
On the type plate there is data NEFF Service need to best help.
1. The model number (E-Nr) of your appliance. Marked on the type plate picture by a “1”
2. The FD data with 4 digits. On the type plate at position “2”.
Ideally, you should also have the invoice to hand as it could contain important information about your appliance and the purchase date to check whether the issue is covered by the NEFF manufacturer warranty
Identify your NEFF home appliance. Locate your appliance type plate.
Please select your appliance category and then select the appliance family your NEFF appliance belongs to. You will see several drawings explaining potential positions of the type plate on the appliance. The position is marked on the drawing.
Give us a call
We're also glad to assist you in person. Talk to a NEFF repairs expert 24 hours a day, Monday to Friday: 1300 087 033.
